When you book, you either pay a 50% deposit or the full amount. If you pay a deposit, it secures an appointment slot that is reserved exclusively for you, and it is non-refundable. Please read the full policy below before you complete your booking.
At checkout you choose to pay a 50% deposit of the total service price or pay in full. If you choose the deposit option, your appointment is reserved immediately after the deposit is successfully processed via Paystack, and the remaining 50% balance is payable at the salon.
We do not offer refunds once a booking has been made. All bookings are final, and whatever you pay at booking time — a 50% deposit or the full amount — is non-refundable. When you book, you are holding a time slot that we reserve exclusively for you and that other clients cannot book. Because we commit this time to you, we are unable to return the amount you paid under any circumstances, including change of mind, lateness, or non-attendance.
We understand that plans change. You may reschedule your appointment at least 24 hours before your booking time by calling us at 0302 936 185 or messaging us on WhatsApp. The amount you paid (a 50% deposit or the full price) is transferred to the new appointment date and time, subject to availability. A booking may be rescheduled once without charge.
Please arrive a few minutes before your scheduled time. If you arrive late, we will do our best to accommodate you, but your service may need to be shortened or rescheduled so that other clients are not delayed. No refund is available in either case.
If you do not attend your appointment and do not notify us at least 24 hours in advance, the amount you paid (a 50% deposit or the full price) is forfeited and the slot is released for other clients. No refund or credit will be provided.
On the rare occasion that we are unable to provide your booked service (for example, due to a salon closure or staff emergency), we will contact you to reschedule your appointment, or we may offer a credit towards a future visit. We do not make cash refunds.
Your satisfaction matters to us. If you are unhappy with your treatment, please tell us while you are still at the salon so we can put things right. Because our services are already performed at your visit, completed services cannot be refunded; instead, we will gladly discuss a correction or credit at our discretion.
If you believe a charge on your card is incorrect, contact us within 7 days at minailsspa1@gmail.com or call 0302 936 185 with your booking reference, and we will investigate. You may also contact your bank or Paystack directly to raise a dispute.
If you have any questions about this policy before booking, please contact us — we're happy to help. Mi Nails & Spa, East Legon, Accra, Ghana.